Returns & Exchanges
At Mirador Outdoor, we want you to love your outdoor living space, which is why we offer a 30-day return policy on all our premium structures and accessories. If you are not completely satisfied with your purchase, our streamlined process ensures a hassle-free resolution.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and proof of purchase to start the return authorization process.
Prepare the Item
Ensure the product is disassembled and securely repacked in its original packaging, including all hardware, manuals, and components.
Schedule Pickup or Shipping
Once your return is authorized, we will provide a shipping label or coordinate a freight pickup for larger items like pergolas and gazebos.
Receive Your Refund
After our warehouse team inspects the returned items for quality and completeness, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing